Product Design Volunteer for Heal in Pocket
Promoting health equity for underserved San Diego communities
Street Corner Care approached us to develop an app to address the growing medical needs of underserved communities in San Diego. Our team of eight, including medical consultants and developers, collaborated to improve service delivery by fostering collaboration between volunteers and medical providers while transitioning the service to a hybrid model to enhance accessibility and capacity.
Time
Spring 2023
Type
NPO Project
Collaborator
Joanna Tsai
01
Why We Made This
02
Understanding
I visualized Street Corner Care's current on-site service flow to help stakeholders understand the status quo, identify flaws and opportunities, and explore strategies for transitioning to a hybrid model in the future.
In the current service flow, both new and returning patients face significant wait times due to delays in volunteers checking vitals and doctors addressing issues. These delays are compounded by challenges like doctors frequently working overtime and volunteers lacking proper guidance.
03
Problem Statement
After identifying flaws in the current service flow and gaining a thorough understanding of each role's needs, we developed:
How might we provide comprehensive and equitable medical services to ensure all underserved communities in San Diego have equal access?
04
Service Blueprint
To initiate the design phase, we created a service design blueprint to visualize the hybrid service delivery flow.
05
Testing
I collaborated with another designer to create mid-fi mockups, enabling feedback from all 3 user groups through usability testing.
the initial flow to initiate a consultation:
what they said:
06
Iteration
Based on user feedback, we identified a flaw in our previous design. As a result, we decided to transform the app into an on-demand medical inquiry response system.
The new app flows for the 3 roles are:
revised information architecture:
07
Final Design
Let's see how patients receive medical providers' help with volunteers' assistance:
08
Retrospective
What we would do differently:
Appreciate the Scroll